Nespresso is embarking on a major reorganization in France and preparing a downsizing that will affect nearly 15% of its national workforce. The capsule coffee brand, one of the most profitable businesses of the Swiss group Nestlé, has announced a transformation plan that could lead to the net loss of 178 jobs and the closure of its Lyon site starting in 2027.
The decision is part of a broader strategy to simplify the organization, make it more efficient, and align it with the global brand structure. According to the company, the project includes the consolidation of certain marketing capabilities dedicated to both the consumer and professional markets, increased use of the group's shared services, and a review of customer support.
The most significant change concerns the customer relations center in Lyon, where 173 employees work. Workers learned the news during an online meeting held on June 9th. The French site's operations are expected to be relocated partly to Morocco and partly to Ukraine, following a strategy of centralization and cost optimization.
Nespresso employs a total of approximately 1.220 people in France, including boutique staff. The planned reduction therefore affects approximately 14,5% of the national workforce. If the plan is confirmed, operations in Lyon will be limited to the brand's three boutiques operating in the city.
The restructuring comes just weeks after Nestlé announced another staff reduction plan at its French subsidiaries, with approximately 180 white-collar positions slated for elimination. This is a sign of the challenges and transformations affecting one of the world's largest food groups.
The news has caused great concern among Nespresso employees, especially since it comes at a symbolic moment for the company. Only recently, the brand celebrated its fortieth anniversary, receiving internal recognition for its achievements and the quality of its customer service.
Customer service has historically been one of Nespresso's strengths, contributing to customer loyalty and the brand's premium positioning. For this reason, unions and workers are concerned about the decision to outsource part of the operations, fearing repercussions on the quality of service and the skills developed over the years.
Despite the reorganization plan, the company confirmed its intention to continue commercial investments in the French market, where new store openings are planned throughout the year.
